Privacy Policy

1. Introduction

MorDev Arcane (FZE), located at Block B-845-062, SRTIP, Sharjah, UAE (License No. 8961), is the data Controller ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect your personal data in compliance with UAE Federal Decree-Law No. 45/2021 on Personal Data Protection (PDPL).

Contact: info@mordevarcane.com

2. Data We Collect

Contact Information: Name, email address, phone number submitted through our contact forms.

Usage Data: Information collected via cookies and analytics tools, including IP address, browser type, pages visited, and interaction data. Analytics are used solely for improving our services and are collected only with your consent.

3. Purpose & Legal Basis

• Service Delivery (Contract): To respond to inquiries, provide quotes, and deliver our services.
• Marketing (Consent): To send promotional materials, only with your explicit opt-in consent. You may withdraw consent at any time.
• Legal Compliance: To comply with applicable UAE laws and regulations.

4. Data Sharing

We share your data only with trusted processors necessary for service delivery, such as hosting providers, Calendly (for scheduling), and analytics tools. We do not sell, rent, or trade your personal data to third parties.

5. Data Retention

We retain personal data for up to five (5) years from the date of collection or as required by applicable law, whichever is longer. After this period, data is securely deleted or anonymized.

6. Security Measures

We implement industry-standard security measures including encryption, firewalls, and access controls to protect your data. In the event of a high-risk data breach, we will notify the UAE Data Office immediately and affected individuals without undue delay where required.

7. Your Rights

Under the PDPL, you have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Request erasure of your data
• Restrict or object to processing
• Data portability

To exercise these rights, contact us at info@mordevarcane.com. We will respond within 30 days.

8. International Transfers

Where personal data is transferred outside the UAE, we ensure adequate protection through appropriate contractual clauses or transfer to countries with adequate data protection standards as recognized by the UAE Data Office.

9. Cookies

We use cookies on a consent basis. Essential cookies required for site functionality may be used without consent. All non-essential cookies (analytics, marketing) require your explicit consent via our cookie banner.

10. Children's Privacy

We do not knowingly collect data from individuals under 18 years of age without verifiable parental or guardian consent. If we become aware of such collection, we will promptly delete the data.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UAE Data Office.

13. Limitation of Liability & Dispute Resolution

To the maximum extent permitted by law, MorDev Arcane (FZE) provides its services and website on an "as is" basis without warranties of any kind. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or website, including but not limited to data breaches beyond our reasonable control.

Any disputes arising from or relating to this Privacy Policy or your use of our services shall be resolved through binding arbitration in Sharjah, UAE, in accordance with the applicable arbitration rules. The governing law shall be the laws of the United Arab Emirates. You agree to waive any right to participate in class action proceedings.

You agree to indemnify and hold harmless MorDev Arcane (FZE), its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of this policy.